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TECHNICAL SERVICE
At some point in each callto a customer service representative,or worse still technical assistancewhich is a painful oxymoronin and of itself, I pause and wonderhow the conversation might goif I could reach throughthe ether of the phoneand grab the script.Would the voice on the other endsuddenly become attachedto a person, rippedfrom its computer home?Would that…
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IN THE BREACH
There is little you can do about it, less that you want to do, although they are not pleased with your decision. Remind them that they are the ones that left the decision to you, mostly in the hope you would do what they hoped, taking them off the hook, but they now realize they…
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an old writer and his words 