TECHNICAL SERVICE

At some point in each call
to a customer service representative,
or worse still technical assistance
which is a painful oxymoron
in and of itself, I pause and wonder
how the conversation might go
if I could reach through
the ether of the phone
and grab the script.
Would the voice on the other end
suddenly become attached
to a person, ripped
from its computer home?
Would that person engage
in pleasantries for a bit
before telling me that I should
go to the website where
I will inevitably learn that
there is nothing they can
or will do for me? And why
is a call to my local doctor
garbled, but my computer
voice in India is crisp, clear
if never fully intelligible?